Policies
Crane2U provides crane hire with a licensed operator, along with equipment hire, across Melbourne and regional Victoria. Because we hire out cranes and equipment rather than sell physical goods, there is nothing to return after a booking.
Last updated 11 November 2026
Crane2U does not accept returns or exchanges. Our services are delivered on site by our operators and charged for the time hired, so returns and exchanges do not apply.
To cancel or change a booking, email info@crane2u.com.au or call +61 457 000 637.
If you cancel at least 24 hours before your booking's start time, there is no cancellation fee.
A late-cancellation fee equal to 4 hours of hire at your booked hourly rate applies. The fee reflects the cost of the machine and operator we have already reserved for your job, and any deposit you have paid is put towards it.
If you cancel with at least 24 hours' notice, your deposit is refunded in full.
If we cancel, can't supply the crane or equipment on the agreed date, or the machine breaks down and cannot be repaired or replaced, your deposit is refunded in full.
If events outside either of our control, such as severe natural disasters, officially closed roads or legally unsafe site conditions that cannot be fixed, make the lift impossible, we will refund your deposit less any reasonable expenses we have already incurred.
Nothing in this policy limits any rights you have under the Australian Consumer Law.
Email info@crane2u.com.au or call +61 457 000 637 and our team will help.