Privacy Policy

Last updated: 13 November 2026

Crane2U (“we”, “us”, “our”) provides mobile crane hire and lifting services across Melbourne and regional Victoria. This policy explains what personal information we collect through crane2u.com.au and when you deal with us, how we use it, who we share it with and how you can contact us about it. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. Who we are and how to contact us

Contact us at any of these if you have a question about this policy, want to access or correct your information, or want to make a complaint.

2. What we collect

  • Contact details: your name, company, phone number and email address.
  • Job details: site address, what needs lifting, crane type, preferred dates and hours, site access notes and any photos, plans or documents you send us.
  • Booking and payment records: quotes, bookings, deposit and balance amounts and payment status. Card payments are processed by Stripe. We never see or store your full card number; Stripe gives us a reference to the card you choose to save (such as the card type and last four digits) so we can charge the agreed balance.
  • Messages: emails, phone calls, WhatsApp messages and anything you enter in our website forms.
  • Website use: pages you visit, your device and browser, your approximate location based on your IP address and how you found our site. This is collected with cookies and similar tools (see section 6).

We don’t need sensitive information (such as health information) to provide our services, so please don’t send it to us.

3. How we collect it

Most information comes straight from you: when you fill in a quote or contact form, use our crane calculator or lift planner, request a booking with “Book now”, or call, email or message us. Some is collected automatically when you use our website. Occasionally we receive your details from someone arranging a job with you, such as your builder or site manager.

4. How we use it

  • To answer your enquiry, prepare a quote and check crane availability.
  • To confirm bookings and send confirmations, calendar invites and reminders.
  • To plan and carry out your lift safely, including site access, lift planning and safety documents.
  • To take deposits and payments, send receipts and keep business and tax records.
  • To improve our website and measure how well our advertising works.
  • To meet our legal obligations, including work health and safety and tax laws.

We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

5. Who we share it with

We do not sell or rent your personal information. We share it only when needed to run our business and do your job:

  • Stripe, to process card payments.
  • Google, for our business email (Google Workspace), Google Analytics, Google Ads and Google Maps.
  • Our website host and website services (GoDaddy, WordPress and Jetpack), which store and run our website.
  • Our crew and subcontractors (for example riggers or traffic management) who work on your job.
  • Our accountant and professional advisers.
  • Government bodies or regulators, where the law requires it.

Some of these providers, including Stripe, Google and the companies behind WordPress and Jetpack, may store information overseas, including in the United States. We use well-known providers that have their own security and privacy protections.

6. Cookies and analytics

Our website uses cookies and similar tools so it works properly and so we can see how it is used. These include Google Analytics, Google Ads conversion tracking (for example, when someone taps our phone number) and Jetpack Stats. You can block or delete cookies in your browser settings; the site will still work, but some features may not. You can also opt out of Google Analytics with Google’s browser add-on.

7. Security and how long we keep it

Your information is stored in our password-protected website, our business email account and Stripe, and only people who need it can access it. We keep booking and financial records for as long as we need them for our business and to meet legal requirements (tax records are generally kept for five years). After that we delete or de-identify them.

8. Accessing or correcting your information

You can ask to see the personal information we hold about you or ask us to correct it. Contact us using the details in section 1. We may need to confirm your identity first, and we will respond within 30 days.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will try to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.